Students on campus

St. Mary’s IT Helpdesk

Phone: 403-254-3123
Email: helpdesk@stmu.ca

Wireless Network/Wifi
StMU-Guest – requires no password, just connect and accept
Stmu-Connect – use you StMU network account and password

Send an email to Helpdesk

St. Mary’s Password Reset

Step 1. Submit a password request (click here!)

Note: We have to verify your account information. An email may be sent to your external email account. Please click the link in the email to verify your account.

Expected reset times:

  • current student, known id and email – 5 minutes
  • former student, known id and email – 1 hour
  • unknown email, unknkown ID – 3 business days

Step 2. Check your external email for your password

  • Please use the email you registered with eg: hotmail, gmail, shaw.
  • All passwords are sent to the external email on file. If you don’t have access to that email address, we have to manually verify your account.
  • still not working? try step 3.

Step 3. Submit a helpdesk request (click here!)

  • Send an email to helpdesk@stmu.ca
  • *please be sure to include your student ID and full name

Thanks!